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Methodist Girls’ High School
Old Girls Association · Ontario, Canada
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Refund & Cancellation Policy

Effective date: October 1, 2026  ·  Last updated: October 1, 2026

1. Purpose

This policy explains how the Methodist Girls’ High School Old Girls Association, Ontario, Canada Chapter (“MGHSOGAO”, “we”, “us”) handles refunds, cancellations and order issues for purchases made through https://mghsogaontarioca.org (the “Site”), including fundraising food orders, delivery fees, event-related purchases and membership dues. We want every issue resolved directly with us. Please contact us first, before filing a dispute or chargeback with your bank, card issuer or PayPal, so we can make it right quickly.

2. Fundraising Food Orders (e.g., Luncheon Sale)

All proceeds support our chapter’s charitable and educational programs. Because menu items are perishable and prepared in advance in quantities based on orders received, the following applies:

  • Cancellations before the posted order deadline (for example, Friday, October 23, 2026 at 6:00 PM ET for the 2026 Luncheon Sale) receive a full refund.
  • Cancellations after the order deadline are not refundable, because food has already been purchased and prepared.
  • Orders not collected during the posted pickup window, or deliveries that fail because of an incorrect address or no one available to receive them, are not refundable.
  • Missing, incorrect or unsatisfactory items: notify us the same day, by 11:59 PM ET on the event date, with your order number and a description (photos help). We will offer a replacement where available, or a refund for the affected item(s).
  • Menu prices are in Canadian dollars and are final. No additional tax is added at checkout.

3. Delivery Fees

Delivery is arranged by MGHSOGAO through a third-party service (such as Uber). Delivery fees are fixed by postal-code zone and shown at checkout. Delivery times are estimates and depend on driver availability.

  • If we cannot complete a delivery for reasons within our control, the delivery fee is refunded in full.
  • Delivery fees are not refundable when delivery fails because of incorrect address details, an unreachable recipient, or a cancellation after the order deadline.
  • Reasonable delays caused by traffic, weather or driver availability do not qualify for a refund on their own.

4. Event Cancellation or Changes by MGHSOGAO

If we cancel an event or are unable to fulfil your order, you receive a full refund of the amount paid, including any delivery fee. If an event is rescheduled, you may keep your order for the new date or request a full refund within 7 days of our notice.

5. Event Tickets and Registrations

Where tickets are sold for galas, dinners or other events, refunds are available on request up to 14 days before the event. Within 14 days, tickets are non-refundable but may be transferred to another person by notifying us by email. Specific events may state different terms, which apply in place of this section.

6. Membership Dues

Membership dues support the chapter’s operations for the membership year and are non-refundable once your membership is confirmed. Duplicate or mistaken payments are refunded in full.

7. Donations

Donations are voluntary gifts and are generally non-refundable. Please see our Donation Policy for how we handle errors, such as an incorrect amount or a duplicate gift.

8. How to Request a Refund or Report an Issue

  • Email connect@mghsogaontarioca.org with the subject line “Refund Request – [Order Number]”.
  • Include your full name, order number, date of purchase, payment method, and a short description of the issue.
  • We acknowledge requests within 2 business days and aim to resolve them within 7 business days.

9. How Refunds Are Issued

Approved refunds are returned to the original payment method. Card and PayPal refunds usually appear within 5–10 business days, depending on your financial institution. Interac e-Transfer payments are refunded by e-Transfer to the email address used for payment. Payment processing fees may be non-recoverable where the processor does not return them to us; we will tell you if this applies.

10. Disputes and Chargebacks

We ask that you contact us before opening a dispute with your bank, card issuer or PayPal. Most issues are resolved faster directly with us. If a dispute is filed, we will provide our records to the payment processor.

11. Changes to This Policy

We may update this policy from time to time. The version posted on the Site applies to purchases made while it is in effect.

Contact Us

Methodist Girls’ High School Old Girls Association, Ontario, Canada Chapter
Email: connect@mghsogaontarioca.org
Website: https://mghsogaontarioca.org